Get the Peace of Mind You Deserve: Signs of an Effective Artificial Grass Warranty

April 26, 2023

Synthetic grass is a worthwhile investment for any Arizona property, but just like any significant home investment, things can go wrong. From manufacturing defects to installation trouble, you want to make sure you’re covered when it comes to your artificial turf project.

All wholesalers and installers should guarantee their products with a warranty, but just as products vary in quality, their warranties will also vary. To ensure that you have peace of mind before your artificial grass installation, read through your installer’s warranty details and make sure it hits these three key points.

1. It Offers Extensive Coverage

One of the most important aspects of any warranty is the details of what it covers. Many warranties can be written with vague wording that, when it comes down to it, doesn’t cover much. 

If you want to protect your investment, you want to ensure that your warranty has comprehensive coverage for factors such as materials, fading and staining. You also want to make sure that they offer both a manufacturer warranty and an installation warranty to cover defects in the turf material as well as any issues with the work.

2. It Lasts for More Than a Couple of Years

Artificial grass is a long-term investment that should last you 10 years or more. A warranty that only covers the first year or two is insufficient and often indicates that the installer’s product or quality of work may not be all that dependable.

Look for turf installers that offer warranties around the 5-year mark, while your manufacturer warranty should be around 10-15 years. You should also note whether your turf manufacturer devalues their product over time. While depreciation is typical across the industry, the rate at which a company devalues its product can indicate how well it thinks its product will hold up over time.

3. They Offer 5-Star Customer Service

Even the most comprehensive warranties are worth nothing if you can’t get ahold of anyone at the company. In addition to reviewing the warranty itself, make sure that your turf manufacturer and synthetic turf installer has a reputation for five-star customer service and will be quick to respond if and when things go wrong.

Reputable artificial grass installers will stand behind their product and their quality of work, providing a customer service team that will happily answer your questions and concerns in a timely manner. A good way to verify whether this is the case is by checking third-party reviews to see what other clients’ experiences have been with the artificial grass installer’s customer service team.

If you want to have complete peace of mind after your artificial grass installation, trust the experts at Luxe Lawns. We only use the highest-quality synthetic turf in the industry, and all of our installations are backed by a 10-year product warranty and a 5-year installation warranty. 

We have a team of synthetic grass experts who are always available and happy to assist you however they can. Whether you have an issue with your existing Luxe Lawns installation or want to switch to water-wise turf landscaping for your home or business, call us at 480-647-0237 or fill out our online contact form today to get in touch.

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